Bad experience on Fuji Xerox DocuPrint M205b Multifunction printer (Rev: 1.1)

First time bought a Fuji Xerox DocuPrint M205b Multifunction printer (S$169). The Fuji Xerox DocuPrint M205b printer (supports USB 2.0 only) is connected to the Dell Optiplex GX270 computer (running Windows XP Professional SP3 Operating System) rear USB port that supports USB 2.0. When printing a test page locally, the “Print” button on the printer will briefly light up and the printer panel will show a “cancelling…” message, and nothing print out.

The Copying and Scanning functions of the Fuji Xerox DocuPrint M205b Multifunction printer work fine. Reinstalled the printer drivers from the printer CDROM, or updated the printer Graphics Device Interface (GDI) print drivers to a newer version 1.007 that is downloaded from Fuji Xerox Support website, or updated the printer MCU Firmware to a newer version 2.16 or changing the printer USB cable still encountered the same “cancelling…” error.

After checking with the Fuji Xerox Technical Support by phone, it was known that the 4 years warranty (2 years standard + 2 years limited carry-in warranty) are actually all carry-in warranty. The Fuji Xerox technical support lady did not give much technical advices except that we sent the Fuji Xerox DocuPrint M205b printer to their Fuji Xerox Customer Care Centre for checking. Never expect a new delivered printer to have such printing problem where we need to hand-carry the new printer (8.9 kg) immediately for servicing repair at Fuji Xerox Customer Care Centre, or pay S$40.00 (transportation charge) for on-site printer servicing.

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[JackNg, updated 13 Sept 2012]

After trying all the 6 rear USB ports and 1 front USB port of the Dell Optiplex GX270 computer, the "cancelling…" error still existed and cannot be solved. In the end, I connected the Fuji Xerox DocuPrint M205b printer to a Dell Optiplex GX620 computer (also running Windows XP Professional SP3 Operating System) rear USB port that also supports USB 2.0. I performed a fresh installation of the Fuji Xerox DocuPrint M205b printer drivers from the printer CDROM at the Dell Optiplex GX620 computer. After restarting the computer, the Fuji Xerox DocuPrint M205b printer print normally and the "cancelling…" error was solved in the Dell Optiplex GX620 computer.

The main different of the Dell Optiplex GX270 and Optiplex GX620 computers are the USB Controllers in the Device Manager. Dell Optiplex GX270 computer shown a "Standard Enhanced PCI to USB Host Controller" while the Dell Optiplex GX620 computer shown a "Intel 82801EB USB2 Enhanced Host Controller - 24DD". As connecting an external USB hardisk to both Dell Optiplex GX270 and Optiplex GX620 computers have no connection error, I suspected the Fuji Xerox DocuPrint M205b printer “cancelling…” error was caused by the different in the USB Controllers.